Hey, is anyone using Plivo for custom telephony with an inbound agent? I’m having trouble setting it up.
I’ve created:
one inbound trunk (with URI → sip:sip.retellai.com)
one outbound trunk, which I used to import the number into Retell
But when I try to call the inbound agent, it shows “Busy Line”, and in the trunk logs it says “Destination Not Found.”
Has anyone faced this issue? Please let me know if I’m missing something.
Thanks!