### Answer --- Web calls in Retell AI do capture data—they have the same data fields as phone calls, including transcripts, recordings, call analysis, and metadata [(1) ]() [(2) ]() . The

call_type

field distinguishes between

"web_call"

and

"phone_call"

[(1) ]() [(2) ]() [(3) ]() . Both call types support: - Transcript and transcript_object [(1) ]() [(2) ]() - Recording URLs (recording_url, recording_multi_channel_url) - Call analysis (call_summary, user_sentiment, call_successful) - Metadata and dynamic variables - Latency metrics If you're experiencing missing data for web calls specifically, check: 1. Data storage settings - The

data_storage_setting

field controls what's stored. Options are

"everything"

,

"everything_except_pii"

, or

"basic_attributes_only"

[(1) ]() [(4) ]() 2. Call status - Some data fields are only available after the call ends (call_status must be

"ended"

) [(1) ]() [(2) ]() 3. Webhook configuration - If you're relying on webhooks, ensure you're subscribed to the right events. The

call_analyzed

webhook provides post-call analysis data, while

call_started

and

call_ended

provide different metadata [(5) ]() You can retrieve full call details usin

g the Get Call API endpoint with the call_id [(1) ]() .

​ To learn more, see the sources I considered: [[1] Get Call](https://docs.retellai.com/api-references/get-call) [[2] Create Web Call](https://docs.retellai.com/api-references/create-web-call) [[3] Create Phone Call](https://docs.retellai.com/api-references/create-phone-call) [[4] Update Call](https://docs.retellai.com/api-references/update-call) [[5] Discord message from @olyn_38804 on 2026-01-05](https://discord.com/channels/1186424376300679209/1186462578310910112/1457736168861995019) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.