That’s expected behavior with Retell AI the background sounds are usually injected in real-time for the live call, but not always mixed into the final recorded audio. So what you’re hearing live is more like a playback layer, not part of the actual call recording. If you need it in recordings, you’d have to explicitly mix the background audio into the output stream or handle it server-side before saving. If you want, I can help you set it up so the background sound is included in the final recordings @Hil