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I do see no phone number on this org , can you tell me step by step how did you add the phone number if you quick record a quick loom and dm it to me that will be helpful

or you can dm/email us the details  and I will add it for you .

Sure, give me 3 minutes. I used Twilio as a provider for my phone number.

Okay , don't send sensitive information  on public , you can dm or email us at support@retellai.com

https://drive.google.com/file/d/1FeqqEnSnKgEQ6Ft2prmgnAePHrMsVMlg/view?usp=sharing

Here's the video of how I added this number

My coworker already had this number added, but I don't know what happened and it's not visible anymore.

This is the screenshot she sent me before.
https://cdn.discordapp.com/attachments/1491552235656577174/1491555496363167804/image.png?ex=69d81ece&is=69d6cd4e&hm=c5310d6f7cbe661194d3016946795642a794b78496aef3fd4dfe38fa9fc7820c&

okay, I just checked this phone number and indeed its already exist but in a different org than the one you sent me

Lol, and I'm fighting all day with this stuff because my coworker gave me wrong account i guess.

The org has only one user , info@cond....

Sorry for bothering you, I even wrote to my coworker about this problem and she said, "Oh, how's it possible?" damn

Its fine, let me know if you need anything else.

No, no, all good now. At least I know that's not a problem on your side, and I did everything correctly.