### Answer Based on the available sources, I don't have specific information about account verification processes for outbound calls or troubleshooting verification failures. However, there are alternative approaches to enable outbound calling: Option 1: Use Retell-Purchased Numbers You can purchase numbers directly from Retell and make outbound calls to supported countries [(1) ]() . Retell supports calling to 15 countries . Option 2: Set Up Custom Telephony via Elastic SIP Trunking If you're experiencing issues with Retell numbers, you can set up Elastic SIP trunking through providers like Twilio, Telnyx, or Vonage [(2) ]() [(3) ]() . This method allows you to use your own numbers for outbound calling [(2) ]() . To make outbound calls, you'll need to: - Bind an outbound agent to your phone number [(1) ]() - Use the Create Phone Call API with parameters like

from_number

and

to_number

For specific help with your verification issue, I recommend visiting the [Documentation]() or contacting [Retell partners]() for assistance. Would you like a general answer based on my knowledge instead?

​ To learn more, see the sources I considered: [[1] Outbound Calls (Make Calls)](https://docs.retellai.com/deploy/outbound-call) [[2] Custom Telephony Overview](https://docs.retellai.com/deploy/custom-telephony) [[3] Discord message from @deleted_user_0146c9cc2de2 on 2025-02-28](https://discord.com/channels/1186424376300679209/1186462578310910112/1344910139475497053) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Based on your KYC verification failure message requiring manual review, you should contact support@retellai.com as indicated [(1) ]() . Why KYC Verification Might Fail: Each person can verify only one account [(2) ]() . Retell's system detects duplicate identities, so even using a different government ID may be flagged as a duplicate . If your previous account was verified and later deleted, you need to contact the support team to request a manual review . Next Steps: 1. **Contact Support**: Reach out to support@retellai.com with your workspace ID and explain your situation [(1) ]() 2. **Provide Details**: Be prepared to share information about any previous Retell accounts you may have had [(2) ]() Alternative While Waiting: If you need to make outbound calls urgently while your KYC is being reviewed, you can set up Elastic SIP trunking via Twilio, Telnyx, or Vonage [(3) ]() . This allows you to use numbers from those providers for outbound calling [(4) ]() . However, note that these providers also have their own KYC processes [(3) ]() .

​ To learn more, see the sources I considered: [[1] Request to Complete KYC for Outbound Calls Activation](https://discord.com/channels/1186424376300679209/1394668523002921102) [[2] KYC Verification](https://docs.retellai.com/accounts/kyc) [[3] Discord message from @deleted_user_0146c9cc2de2 on 2025-02-28](https://discord.com/channels/1186424376300679209/1186462578310910112/1344910139475497053) [[4] How to Choose the Right Telephony System in 2024 | Retell AI](https://www.retellai.com/blog/how-to-choose-the-right-telephony-system-in-2024) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.