ron.mexico
04/02/2026, 12:21 PMAI Evy
04/02/2026, 12:21 PMAI Evy
04/02/2026, 12:22 PMAI Evy
04/02/2026, 12:22 PMinbound_agent_id, inbound_agent_version
- outbound_agent_id, outbound_agent_version
- inbound_sms_agent_id, inbound_sms_agent_version
- outbound_sms_agent_id, outbound_sms_agent_version
How to find them:
Use the List Phone Numbers API to retrieve all your phone number configurations [(2) ]() :
javascript
import Retell from 'retell-sdk';
const client = new Retell({
apiKey: 'YOUR_RETELL_API_KEY',
}) ;
const phoneNumberResponses = await client.phoneNumber.list() ;
console.log(phoneNumberResponses) ;
Check the response for any phone numbers that have the deprecated fields populated (non-null values) . Any phone number configuration using inbound_agent_id, outbound_agent_id, inbound_sms_agent_id, or outbound_sms_agent_id needs to be migrated [(1) ]() .
Migration approach:
Replace the deprecated single-agent fields with the new weighted agent lists :
- Use inbound_agents instead of inbound_agent_id
- Use outbound_agents instead of outbound_agent_id
- Use inbound_sms_agents instead of inbound_sms_agent_id
- Use outbound_sms_agents instead of outbound_sms_agent_id
For a single agent, set the corresponding *_agents list to a single entry with weight: 1 .AI Evy
04/02/2026, 12:22 PMron.mexico
04/02/2026, 12:23 PMAI Evy
04/02/2026, 12:23 PMAI Evy
04/02/2026, 12:23 PMjavascript
import Retell from 'retell-sdk';
const client = new Retell({
apiKey: 'YOUR_RETELL_API_KEY',
}) ;
const phoneNumberResponses = await client.phoneNumber.list() ;
console.log(phoneNumberResponses) ;
What to look for in the response:
Check if any phone numbers have these deprecated fields populated [(1) ]() :
- inbound_agent_id and inbound_agent_version
- outbound_agent_id and outbound_agent_version
- inbound_sms_agent_id and inbound_sms_agent_version
- outbound_sms_agent_id and outbound_sms_agent_version
Migration note:
The documentation states that "existing data is converted automatically and no action is required" and the APIs remain backwards-compatible until the deprecation date (03/31/2026) as long as only a single agent is used for each deprecated field . However, you'll need to update your phone number configurations to use the new weighted agent lists (inbound_agents, outbound_agents, inbound_sms_agents, outbound_sms_agents) before that date .
You can make these updates either through the dashboard GUI or via the Update Phone Number API.AI Evy
04/02/2026, 12:23 PMAI Evy
04/02/2026, 12:23 PMron.mexico
04/02/2026, 12:24 PMAI Evy
04/02/2026, 12:24 PMAI Evy
04/02/2026, 12:24 PMinbound_agent_id with the new inbound_agents weighted list format [(2) ]() [(1) ]() .
For GUI-specific instructions, I'd recommend:
- Check the phone number configuration section in your Retell dashboard for updated agent assignment options
- Visit [Documentation]()
- Visit [Hire certified Retell partner]()
Would you like me to provide a general answer based on my knowledge instead?AI Evy
04/02/2026, 12:24 PMAI Evy
04/02/2026, 12:24 PM