We're already customers and requested access to Re...
# ❓・ai-evy-supports
sergiokas
03/31/2026, 2:35 AM@AI Evy We're already customers and requested access to Retell's trust center a couple times last week. No access or communication has been provided. We need Retell's reports as a vendor for our own certification.
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AI Evy
03/31/2026, 2:35 AMThanks for tagging me @sergiokas. I'll look through relevant sources and get back to you shortly.
AI Evy
03/31/2026, 2:35 AM### Answer
Based on similar cases, the recommended approach is to email support@retellai.com with your SOC 2 audit timeline and explain the urgency of your request [(1) ]() . Include details about your audit deadline and that you need access to Retell's compliance documentation for your own certification process .
If you've already reached out to support@ and haven't heard back, you can also view Retell's Trust Hub at: [) [(2) ]() [(3) ]() .
For access requests specifically related to GDPR compliance or other compliance attestations, the support email is the primary channel [(3) ]() .
AI Evy
03/31/2026, 2:35 AMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
AI Evy
03/31/2026, 2:35 AM
To learn more, see the sources I considered:
[[1] SOC 2 report or other compliance attestation](https://discord.com/channels/1186424376300679209/1395481841758375996)
[[2] Discord message from @diyler on 2025-09-08](https://discord.com/channels/1186424376300679209/1186462578310910112/1414578106639056968)
[[3] Access to Vanta trust center](https://discord.com/channels/1186424376300679209/1375760252724838420)