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why does the AIs voice cut out in the call recordi...
# ❓・ai-evy-support
i
@AI Evy why does the AIs voice cut out in the call recording even though in the actual call it didn’t.
a
Thanks for tagging me @Impulse. I'll look through relevant sources and get back to you shortly.
### Answer Based on the available sources, I don't have specific information about why the AI's voice might cut out in call recordings when it didn't during the actual call. The documentation covers agent configuration parameters like voice settings, audio quality controls (voice_temperature, voice_speed, volume, ambient_sound_volume) , and data storage settings (data_storage_setting, opt_in_signed_url) , but doesn't address recording-specific audio issues. [(1) ]() [(2) ]() [(3) ]() This could be related to recording processing, storage settings, or a technical issue that isn't covered in the API reference documentation. For help with this specific issue, check out these resources: - [Documentation]() - [Hire certified Retell partner]() Would you like a general answer based on my knowledge instead?
​ To learn more, see the sources I considered: [[1] Create Voice Agent](https://docs.retellai.com/api-references/create-agent) [[2] Update Voice Agent](https://docs.retellai.com/api-references/update-agent) [[3] Get Voice Agent](https://docs.retellai.com/api-references/get-agent) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.