Hey everyone, how’s it going?
Has anyone experienced a situation like this?
I have a number on Twilio integrated with Retell via SIP. It has always worked fine, but recently it started showing some issues:
Bug 1:
When I call this number, it just keeps ringing and no agent answers. According to Twilio, this might be an issue on Retell’s side.
Bug 2:
In some cases, when I initiate a call using the number configured in Retell to my personal number, I do receive the call. However, the voice agent is unable to hear me. When checking the logs in Retell, my audio does not appear in the call recording, only the agent’s audio.
Has anyone experienced this kind of issue?
What did you do to fix it?