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i sent 200 outbound messages but reporting only sh...
# ❓・ai-evy-support
v
@AI Evy i sent 200 outbound messages but reporting only shows 16. its been happening for days
a
Thanks for tagging me @Vyyy. I'll look through relevant sources and get back to you shortly.
### Answer Based on the available sources, there have been reported issues with batch calls not executing properly [(1) ]() . One user reported that batch calls would go to "ONGOING" status but never dial numbers, eventually moving to "SENT" status without any calls appearing in history or costs being added to the account . For your specific issue with only 16 out of 200 messages showing in reporting, I recommend: 1. Check your call history using the List Calls API to verify what's actually being recorded [(2) ]() 2. Review your batch call configuration to ensure it's set up correctly [(3) ]() 3. Contact Retell AI support directly with your workspace ID for investigation, as this appears to be a platform-specific issue You can reach support through: - [Documentation]() - [Hire certified Retell partner]() This type of discrepancy between sent messages and reporting requires direct investigation by the support team to diagnose the root cause.
​ To learn more, see the sources I considered: [[1] Batch Calls Not Dialing](https://discord.com/channels/1186424376300679209/1474098908815949825) [[2] List Calls](https://docs.retellai.com/api-references/list-calls) [[3] Streamline Calls with Retell AI’s Batch Dialer | Retell AI](https://www.retellai.com/blog/boost-operation-efficiency-with-retell-ais-batch-calling) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
v
@AI Evy "statusCode": 200, "headers": { "Date": "Mon, 23 Mar 2026 14:12:47 GMT", "Access-Control-Allow-Origin": "*", "Cache-Control": "no-store, no-cache", "ETag": "W/\"2f8-nQB3RPCAk4Tj3nuNexWk0LxB7QI\"", "Vary": "Accept-Encoding", "Strict-Transport-Security": "max-age=31536000; includeSubDomains", "x-ms-islandgateway": "_prdil108eusgb0_2", "x-ms-igw-tracking-id": "b126f497-c71c-41be-b32f-0881d8249a3b20260323141241_prdil108eusgb0_2", "mise-correlation-id": "08f7c5ea-968a-4212-b027-941dad0cfc85", "Content-Security-Policy": "default-src 'self';base-uri 'self';font-src 'self' https: data:;form-action 'self';frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests", "cross-origin-opener-policy": "same-origin", "Cross-Origin-Resource-Policy": "same-origin", "origin-agent-cluster": "?1", "Referrer-Policy": "no-referrer", "X-Content-Type-Options": "nosniff", "x-dns-prefetch-control": "off", "x-download-options": "noopen", "X-Frame-Options": "SAMEORIGIN", "x-permitted-cross-domain-policies": "none", "X-XSS-Protection": "0", "ratelimit-policy": "100;w=10", "ratelimit-limit": "100", "ratelimit-remaining": "99", "ratelimit-reset": "10", "Server-Timing": "x-ms-igw-upstream-headers;dur=5541.4,x-ms-igw-req-overhead;dur=0.9", "x-ms-service-request-id": "b126f497-c71c-41be-b32f-0881d8249a3b", "x-ms-correlation-id": "0b120593-911f-4b10-a5a6-d7a8bd4dc502", "x-ms-activity-vector": "00.00.IN.37.IN.1J.00", "Content-Length": "760", "Content-Type": "application/json; charset=utf-8" }, "body": { "chat_id": "chat_19399a2c94e2893233cbda9346a", this means it has been sent?
a
Thanks for the follow-up, @Vyyy. I'll get back to you soon.
### Answer A 
statusCode: 200
with a 
chat_id
in the response body indicates the API request was successful and the chat/message was created [(1) ]() . However, this doesn't guarantee the message was delivered or will appear in your reporting. For batch operations, when you create a batch call, you receive a 
batch_call_id
in the response [(2) ]() . The successful API response means the batch was queued, but doesn't confirm all 200 messages were processed or sent [(2) ]() [(3) ]() . To verify what actually happened with your 200 messages: 1. Check batch call status - Review the batch call details to see how many tasks were completed versus queued [(2) ]() 2. Use the List Calls API - Query your call/chat history with filters to count actual sessions [(1) ]() 3. Review for errors - Check if there were validation issues with phone numbers or other configuration problems [(4) ]() Since you're seeing only 16 out of 200 in reporting despite successful API responses, this requires direct investigation by the Retell team. Contact support with: - Your workspace ID - The batch call IDs - Timestamps of when you sent the 200 messages Visit [Documentation]() or [Hire certified Retell partner]() for assistance.
​ To learn more, see the sources I considered: [[1] List Calls](https://docs.retellai.com/api-references/list-calls) [[2] Create Batch Call](https://docs.retellai.com/api-references/create-batch-call) [[3] Streamline Calls with Retell AI’s Batch Dialer | Retell AI](https://www.retellai.com/blog/boost-operation-efficiency-with-retell-ais-batch-calling) [[4] Outbound batch call error for US numbers despite valid E.164 formatting](https://community.retellai.com/t/outbound-batch-call-error-for-us-numbers-despite-valid-e-164-formatting/332) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
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