TerraTiger — 7:50 PM
URGENT: Twilio “Press 1 to Accept Call” Issue Breaking Inbound Calls
We’re using a Retell-purchased number (Twilio-backed), and suddenly calls require a keypress before connecting.
This is breaking our call flow — customers are not reaching the agent.
What we’ve checked:
No changes in Retell config
Likely Twilio call screening / AMD issue
Behavior started recently
Need help identifying:
Where this is configured (Twilio vs Retell)
How to disable the “press 1 to accept” prompt
This is affecting production calls.
Any guidance appreciated ASAP.