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URGENT: Twilio “Press 1 to Accept Call” Issue Brea...
# ❓・ai-evy-support
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URGENT: Twilio “Press 1 to Accept Call” Issue Breaking Inbound Calls We’re using a Retell-purchased number (Twilio-backed), and suddenly calls require a keypress before connecting. This is breaking our call flow — customers are not reaching the agent. What we’ve checked: - No changes in Retell config - Likely Twilio call screening / AMD issue - Behavior started recently Need help identifying: - Where this is configured (Twilio vs Retell) - How to disable the “press 1 to accept” prompt This is affecting production calls. Any guidance appreciated ASAP.