{{order_short_id}}

{{variable_name}}

{{order_short_id}}

/api/orders/{{order_short_id}}

order_short_id

+61

{{customer_name}}

{{order_id}}

{{user_number}}

{{agent_number}}

{{variable_name}}

{{user_number}}

{{variable_name}}

name

call

args

phone

phone

json
{
  "type": "object",
  "required": ["phone"],
  "properties": {
    "phone": {
      "type": "string",
      "description": "User phone number"
    }
  }
}

{{user_number}}

{{user_number}}

{{user_number}}

{{agent_number}}

{{user_number}}

{{user_number}}

{{user_number}}

tools

tool_ids

type: "subagent"

Prompt

Static Sentence

retell_llm_dynamic_variables

json
{
  "user_name": "John Smith",
  "product_name": "Premium Plan",
  "account_status": "active"
}

retell_llm_dynamic_variables

json
{
 "properties": {
 "user": {
 "name": "John Doe",
 "age": 26
 }
 }
}

user_name

properties.user.name

user_age

properties.user.age

{{user_name}}

{{user_age}}

patient

patient[0].providerNo

json
{
    "coordinates": [
        [153.0299526, -27.4690095],
        [153.0263476, -27.4681999],
        [153.025835, -27.4748377]
    ]
}

first_longitude

coordinates[0][0]

first_latitude

coordinates[0][1]

second_longitude

coordinates[1][0]

second_latitude

coordinates[1][1]

{{first_longitude}}

{{first_latitude}}

coordinates[0]

coordinates[0][0]

coordinates[0][1]

{{user_number}}

{{user_number}}

{{user_number}} exists

True

user_number

"{{user_number}}"

user_number

{{user_number}} exists

user_email

Text

{{booking_id}} exists

Only answer using the information in ## Related Knowledge Base Contexts.
If ## Related Knowledge Base Contexts is missing or does not contain relevant information, respond:
"There is no related information in knowledge base."

exists

{{variable_name}} exists

True

{{user_name}} exists
{{user_email}} exists
{{booking_date}} exists

## Capabilities
You can help users with [list your actual capabilities].

## Important Limitations
- You CANNOT send emails or email quotes
- You CANNOT process payments
- Do NOT offer to email anything to users
- If users request email functionality, politely explain: "I'm unable to send emails at this time. However, I can [alternative action you DO support]."

## Tool Usage Instructions
- Do NOT mention emailing quotes or any email functionality
- Only offer capabilities that have corresponding functions configured
- If asked about emailing, redirect to available alternatives

{{current_time}}

{{current_time}} >= 8 AND {{current_time}} < 17

{{current_time}}

{{current_time}}

{{current_time}} > 9 AND {{current_time}} < 18

{{current_time}}

{{current_time}}

sip:{call_id}@sip.retellai.com

{{user_name}} exists
{{user_email}} exists
{{booking_id}} exists

{{user_age}} > 18
{{user_location}} == "New York"
"New York, Los Angeles" CONTAINS {{user_location}}

{{customer_name}} exists
{{customer_email}} exists
{{booking_date}} exists

{{booking_id}} exists
{{booking_id}} != ""

Conversation Node (ask for info)
    ↓
Extract Variable Node
    ├─ Transition: {{variable}} exists → Next Step Node
    └─ Else → Back to Conversation Node (retry)

User mentioned mattresses AND provided the number of mattresses

User mentioned item types but NOT mattresses

User mentioned mattresses

User provided number

{{variable_name}} exists

{{variable_name}} does not exist

User provided any response or information

1 == 1

///## Task Instructions
1. Inform the caller you've calculated their hauling estimate
2. Present the estimate details clearly:
   - Total estimated cost
   - Key items included
   - Any relevant conditions

3. Address precision based on address specificity:
   - If the caller provided only a suburb (not a specific street address) :
     → Clearly state: "This is an approximate estimate based on the suburb. The final price will depend on your exact street address."
   - If a specific street address was provided:
     → State: "This estimate is based on your provided address."

4. Offer alternative options:
   - Mention: "You can also get a detailed quotation through our website at picup.com.au"

5. Ask if the caller wants to proceed with the booking

///## Response Guidelines
Be clear about estimate vs final pricing
Acknowledge any limitations in the estimate accuracy
Present the website option naturally, not as a deflection

{{address_type}}

If {{address_type}} is "suburb_only", emphasize that the estimate is approximate and final pricing requires a specific street address.

{{address_type}}