### Answer Receiving unexpected verification codes without actively using the app is not normal and could indicate unauthorized access attempts to your account. Here's what you should do: Immediate Actions: 1. Change your password immediately through your account settings 2. *Enable two-factor authentication (2FA) * if you haven't already 3. Review recent account activity to check for any suspicious logins 4. Don't share verification codes with anyone - legitimate Retell AI staff will never ask for them Security Best Practices: - Use a strong, unique password for your Retell AI account - Don't reuse passwords across different services - Be cautious of phishing attempts via email or messages asking for account credentials If the issue persists after changing your password, contact Retell AI support directly for assistance with securing your account. Retell AI maintains enterprise-grade security with SOC 2 Type II, HIPAA, and GDPR compliance [(1) ]() , so unauthorized access attempts should be taken seriously and reported to their support team. **

​ To learn more, see the sources I considered: [[1] Why Enterprise Security Matters for Voice AI | Retell AI](https://www.retellai.com/blog/why-enterprise-security-is-important-for-voice-ai-technology) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.