### Answer Based on similar cases, ID verification failures can occur for several reasons. [(1) ]() One common issue is when your ID details and face portrait match a previously submitted ID on a different account. If you've used the same ID on another Retell account, this could cause the verification to fail. Steps to resolve: 1. Try submitting verification again with your passport if you haven't already 2. If the passport also fails with the same error, your ID may already be linked to another account If verification still doesn't work after retrying: Since this requires account-specific investigation, you'll need to contact Retell support directly with your details: * Your account email * Your phone number * Your full name You can reach support through: * [Contact Sales]() * Ask questions on [Discord]() The support team can check your Persona verification status and manually sync it with Retell if needed.

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] ID verification failed](https://community.retellai.com/t/id-verification-failed/408) ​