### Answer The error you're receiving indicates your agent has been flagged for a potential Terms of Service violation. [(1) ]() [(2) ]() What you need to do: 1. Check your email - You should have received an email from support@retellai.com requesting documentation to resolve the issue. The email typically asks for information such as the nature of your calls, where you obtain end-user information prior to placing calls, and your planned course of action to address any unhealthy metrics. [(1) ]() 2. If you haven't received an email - Check your spam folder or contact support@retellai.com directly with your workspace ID and agent ID (agent_803e261b23cde3313bbc7ebc60) . 3. Respond with required documentation - You need to respond to the email from support@retellai.com with the requested documentation proving business ownership and addressing their concerns. [(1) ]() [(2) ]() This may include documents showing you are authorized to represent the business you're calling on behalf of. [(3) ]() Important note: Agents may be banned if violations occur repeatedly, and unbanning may become more difficult with each occurrence. [(1) ]() To expedite resolution, email support@retellai.com immediately with your agent ID and any relevant business documentation.

​ To learn more, see the sources I considered: [[1] API error when using v2/create-phone-call](https://community.retellai.com/t/api-error-when-using-v2-create-phone-call/697) [[2] Violation Of Retell Terms](https://discord.com/channels/1186424376300679209/1440329705516568608) [[3] Email Reference – Retell Compliance Inquiry](https://discord.com/channels/1186424376300679209/1470921536562266435) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.