### Answer The "Concurrency used" metric in the Analytics dashboard shows how many simultaneous active voice calls your system is handling at any given moment [(1) ]() [(2) ]() . Concurrency refers to the number of simultaneous active voice calls that can be handled by your system at any given moment [(2) ]() . For example, if 15 users are engaged in voice calls with your agents at the same time, that counts as 15 concurrent calls . You can view your current number of concurrent calls in the dashboard . The analytics data is updated in real-time [(1) ]() , so the "Concurrency used" chart reflects the most current information available in your account . Pay-As-You-Go users are allocated a quota of 20 concurrent calls by default [(2) ]() . The concurrency limit is applied per workspace/account, not per individual agent [(3) ]() [(4) ]() . This means all agents across your account share the same concurrency pool [(4) ]() .

​ To learn more, see the sources I considered: [[1] Get analytics insight](https://docs.retellai.com/features/analytics-dashboard) [[2] Understand concurrency & limits](https://docs.retellai.com/deploy/concurrency) [[3] Questions about Concurrency (Active Calls)](https://discord.com/channels/1186424376300679209/1458432900377874529) [[4] Concurrent calls per account](https://discord.com/channels/1186424376300679209/1376989546629300286) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer --- I don't have specific information in the available sources about whether the concurrency chart displays the maximum value or an average when viewing data by day [(1) ]() [(2) ]() . The documentation states that analytics data is updated in real-time [(1) ]() , and you can view concurrency used in the analytics dashboard [(2) ]() , but doesn't specify the aggregation method for daily views. To get a definitive answer about how the chart aggregates concurrency data when viewing by day, I'd recommend: Check out these potentially useful sources: [Get analytics insight]() , [Analytics Dashboard | Retell AI Feature]() Would you like me to try to answer generally based on common analytics practices?

​ To learn more, see the sources I considered: [[1] Get analytics insight](https://docs.retellai.com/features/analytics-dashboard) [[2] Questions about Concurrency (Active Calls)](https://discord.com/channels/1186424376300679209/1458432900377874529) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.