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I am try to complete campaign registration
# ❓・ai-evy-support
d
@AI Evy I am try to complete campaign registration. But it is showing an "Error Resource Not Found. Please check that it exists and you have permission to access it." But it is billing it 15 USD even showing application rejected. What is the issue? what is the solution?
a
Thanks for tagging me @dzei. I'll look through relevant sources and get back to you shortly.
### Answer I don't have specific information about campaign registration errors and billing issues in the available sources. However, based on similar registration issues documented in the community, this appears to be a backend system issue that requires Retell AI support intervention [(1) ]() . Recommended steps: 1. Identify your Workspace ID - You can find this in your workspace settings page 2. Contact Retell AI support with: - Your Workspace ID (org ID) - Screenshots of the error message - Details about the $15 charge - Information about the rejected application 3. Support channels: - Visit [Contact Sales]() - Ask questions on [Discord]() 4. After resolution - Clear your browser cache and re-login before retrying Similar billing and registration issues have required manual review by the Retell AI team to resolve backend problems before users could successfully complete their registrations [(1) ]() [(2) ]() .
​ To learn more, see the sources I considered: [[1] Error when trying to invite members to a workspace](https://community.retellai.com/t/error-when-trying-to-invite-members-to-a-workspace/380) [[2] 10DLC Registration Issues Even with Correct Information](https://community.retellai.com/t/10dlc-registration-issues-even-with-correct-information/597) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.