### Answer For accurately capturing email addresses, you can use a specific prompt format to guide the AI on pronunciation [(1) ]() :

///## How to spell out
The possible email format is name@company.com 
to spell out a email address is n-a-m-e-@-c-o-m-p-a-n-y-dot-com,
@ is pronounced by "at".

This prompt instructs the AI to spell out each letter individually with hyphens between them, pronounce "@" as "at", and say "dot" before the domain extension . **Additional context**: Retell AI has acknowledged that email address recognition is an area they're actively working to improve [(2) ]() . The ASR (Automatic Speech Recognition) system has received major upgrades with improved transcription accuracy, which should help with email capture [(3) ]() . If you continue experiencing issues with email capture, the prompt engineering approach above is currently the recommended solution for ensuring the AI properly confirms email addresses character-by-character.

​ To learn more, see the sources I considered: [[1] Prompt guide & examples for specific situations](https://docs.retellai.com/build/prompt-situation-guide) [[2] ASR errors](https://discord.com/channels/1186424376300679209/1217142861737492510) [[3] Automatic Speech Recognition (ASR)](https://www.retellai.com/glossary/automatic-speech-recognition-asr) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.