### Answer I don't have specific information about knowledge bases showing 0KB in the available sources. However, there have been similar upload issues reported [(1) ]() [(2) ]() [(3) ]() . Try these troubleshooting steps: 1. **Check file limits**: Each knowledge base supports at max 25 files, with each file at max 50MB [(4) ]() [(5) ]() . For text snippets, there's a limit of at max 50 text snippets [(4) ]() . 2. **Wait and retry**: Some users reported upload issues that resolved themselves the following day [(2) ]() . 3. **Try different upload methods**: If file uploads aren't working, try using text or URL sources instead [(1) ]() . 4. **Refresh your browser**: Clear your cache or try a different browser [(6) ]() . If the issue persists, I recommend contacting support through: - [Discord]() - [Documentation]() - [Hire certified Retell partner]() Would you like a general answer based on my knowledge instead?

​ To learn more, see the sources I considered: [[1] Discord message from @callmasterdojo on 2025-08-18](https://discord.com/channels/1186424376300679209/1186462578310910112/1407094502157582448) [[2] New K-base upload failing](https://discord.com/channels/1186424376300679209/1458517763323859040) [[3] Knowledge Base Issues](https://discord.com/channels/1186424376300679209/1309471075733868574) [[4] Knowledge Base](https://docs.retellai.com/build/knowledge-base) [[5] Create Knowledge Base](https://docs.retellai.com/api-references/create-knowledge-base) [[6] Knowledge base uploads stuck at "In progress"](https://community.retellai.com/t/knowledge-base-uploads-stuck-at-in-progress/368) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

@AI Evy how do I get support in discord?

### Answer You're already in the Retell AI Discord server. To get support here, create a ticket in the #❓・bug-report channel [(1) ]() . The support team monitors these tickets and will respond to help you with your issue [(2) ]() [(1) ]() . For your knowledge base showing 0KB issue specifically, you can: - Create a ticket in #❓・bug-report with details about your knowledge base ID and what you've tried - Tag support team members like @0mar Ashraf -Support @ Retell AI or @Colin - Support @ Retell AI in your ticket [(2) ]() You can also reach support via email at support@retellai.com .

​ To learn more, see the sources I considered: [[1] Discord message from @dumpfile on 2025-11-10](https://discord.com/channels/1186424376300679209/1186462578310910112/1437507638077161543) [[2] Support](https://discord.com/channels/1186424376300679209/1433077970066735194) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer I don't have specific information in the available sources about Discord channel permissions or how to request access to support channels. For support with your knowledge base issue showing 0KB, you can: 1. **Visit the Documentation**: [Documentation]() 2. **Hire a certified Retell partner**: [Hire certified Retell partner]() 3. **Contact via email**: Try reaching out to support@retellai.com directly Regarding your knowledge base issue, each knowledge base supports at max 25 files (with each file at max 50MB) and at max 50 text snippets [(1) ]() . You can create multiple knowledge bases to overcome these limits . If you'd like, I can provide a general answer about common Discord permission issues based on my knowledge. Would that be helpful?

​ To learn more, see the sources I considered: [[1] Knowledge Base](https://docs.retellai.com/build/knowledge-base) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.