Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer There are a few things to check when your Make webhook isn't receiving data from actual outbound calls but works with manual tests: 1. Verify webhook registration level You have two options for registering webhooks: - **Account-level webhook**: Set up through the dashboard's webhooks tab—this will notify you of events for any agent under your account [(1) ]() - **Agent-level webhook**: Set via the

webhook_url

field when creating the agent. If set, account-level webhooks will not be triggered for that agent 2. Check if the call actually connected When a call does not connect (e.g.,

dial_failed

,

dial_no_answer

,

dial_busy

) , the

call_started

webhook will not be triggered. However,

call_ended

and

call_analyzed

webhooks will still fire. 3. Review call logs in Retell You can check the detailed call logs in Retell to see if your webhook has been invoked. [(2) ]() 4. Confirm your endpoint returns a 2xx status The webhook has a 10-second timeout. If no success status (2xx) is received, it will retry up to 3 times. [(1) ]() 5. Verify event filtering Check the

webhook_events

field on your agent—by default for voice agents, only

call_started

,

call_ended

, and

call_analyzed

are sent.

​ To learn more, see the sources I considered: [[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview) [[2] Webhook problems](https://discord.com/channels/1186424376300679209/1372226274705277080) ​

### Answer The dashboard's call history tab doesn't display webhook invocation details directly. [(1) ]() To verify whether webhooks are being triggered for your calls, you have a couple of options: 1. Use the

public_log_url

field from the call object After a call ends, you can retrieve the call via the [Get Call API]() or [List Calls API]() . The response includes a

public_log_url

field containing details about all requests and responses received, which is helpful for debugging and tracing. [(2) ]() , [(3) ]() 2. Test with an external webhook receiver You can use a service like [) to confirm webhooks are firing from Retell before troubleshooting your Make.com setup. [(4) ]() 3. Programmatically retrieve call data Use the List Calls API to fetch call records and check their status:

javascript
import Retell from 'retell-sdk';
const client = new Retell({
  apiKey: 'YOUR_RETELL_API_KEY',
}) ;
const callResponses = await client.call.list() ;
console.log(callResponses) ;

[(2) ]() This will return call objects including

call_status

,

disconnection_reason

, and other fields that can help you understand what happened with each call.

​ To learn more, see the sources I considered: [[1] Consume the analysis data](https://docs.retellai.com/features/post-call-analysis-consumption) [[2] List Calls](https://docs.retellai.com/api-references/list-calls) [[3] Update Call](https://docs.retellai.com/api-references/update-call) [[4] Post call analysis](https://discord.com/channels/1186424376300679209/1309634032039886858) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Yes, the webhook payload includes a

disconnection_reason

field that provides the call disposition you're looking for. [(1) ]() Here are the relevant disposition values: Call ended by a party: -

user_hangup

– The user/customer hung up -

agent_hangup

– The AI agent ended the call Voicemail: -

voicemail_reached

– Call went to voicemail [(2) ]() Call didn't connect: -

dial_no_answer

– The number dialed did not answer [(3) ]() -

dial_busy

– The number dialed is busy [(1) ]() -

dial_failed

– SIP error or unknown error [(3) ]() Other dispositions: -

call_transfer

– Call was transferred -

inactivity

– Call ended due to inactivity -

max_duration_reached

– Hit the max call duration limit -

user_declined

– User explicitly declined the call The webhook also includes an

in_voicemail

boolean in the

call_analysis

object that indicates whether the call reached a voicemail. [(2) ]() Sample payload structure:

json
{
  "event": "call_ended",
  "call": {
    "call_id": "Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6",
    "disconnection_reason": "user_hangup",
    "call_analysis": {
      "in_voicemail": false,
      "user_sentiment": "Positive",
      "call_successful": true
    }
  }
}

[(1) ]() , [(2) ]()

​ To learn more, see the sources I considered: [[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview) [[2] Register Phone Call](https://docs.retellai.com/api-references/register-phone-call) [[3] Unknown cause and irregular cases of 'not_connected' status](https://community.retellai.com/t/unknown-cause-and-irregular-cases-of-not-connected-status/701) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.