The Retell Community is where innovators, call center leaders, and AI enthusiasts come together to share ideas, learn best practices, and explore the future of voice automation. Join to connect with peers, get early access to product updates, and collaborate on building human-like AI voice experiences that transform customer service.

Retell AI

<@1145576664366055464> need to change my sign in authorization from phone number to authentication app. Is it possible

Thanks for tagging me <@402194374806732827>. I'll look through relevant sources and get back to you shortly.

### Answer
 

Retell doesn't currently expose 2FA settings for self-service editing in the dashboard. [(1) ](<https://discord.com/channels/1186424376300679209/1400903749316247586>)

To request changes to your account's two-factor authentication method, you'll need to contact Retell support directly at **support@retellai.com**. [(2) ](<https://discord.com/channels/1186424376300679209/1467549192850243750>)

When you email them, include:
- Your account email address
- A description of the change you're requesting (switching from phone number to authentication app)

The support team can assist with account-specific authentication updates. [(1) ](<https://discord.com/channels/1186424376300679209/1400903749316247586>) [(2) ](<https://discord.com/channels/1186424376300679209/1467549192850243750>)

Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.

​
To learn more, see the sources I considered:

[[1] team member management](https://discord.com/channels/1186424376300679209/1400903749316247586)
[[2] Changing 2FA Phone Number?](https://discord.com/channels/1186424376300679209/1467549192850243750)
​