bohmez
03/06/2026, 6:53 PMAI Evy
03/06/2026, 6:53 PMAI Evy
03/06/2026, 6:53 PM{{user_number}} system variable returns the full phone number including the country code (e.g., +12137771234) . [(1) ]()
To have the agent read only the area code and number without the country code, add explicit instructions in your prompt about how to pronounce phone numbers. For example:
Phone numbers (MANDATORY) :
When reading phone numbers aloud, omit the country code. Only read the area code and remaining digits.
Pronunciation: Read each digit individually, like "two one three - seven seven seven - one two three four".
Never say the country code or leading "+1".
[(2) ]()
This approach uses prompt engineering to control how the agent speaks the number, since the underlying {{user_number}} variable will still contain the full E.164 format. [(1) ]()
If you need more granular control, you could also pass a pre-formatted version of the number (without country code) as a custom dynamic variable via the retell_llm_dynamic_variables field when creating the call. [(1) ]() [(3) ]()AI Evy
03/06/2026, 6:53 PMAI Evy
03/06/2026, 6:53 PM