Alex
03/05/2026, 8:10 PMAI Evy
03/05/2026, 8:10 PMAI Evy
03/05/2026, 8:10 PMgeneral_prompt. [(1) ]()
The documentation describes it as:
- System prompt (no state) = general prompt
So for a single prompt agent, Retell sends your general_prompt as the system prompt to the LLM, along with the conversation history and any tool definitions you've configured in general_tools.
There isn't a separate "instruction prompt" that Retell adds on top of your general prompt for single prompt agents based on the available documentation. Your general_prompt is where you define the agent's identity, style, and task instructions. [(2) ]()
If you want to structure your prompt effectively, the recommended approach is to use sectional prompts within your general_prompt (e.g., Identity, Style Guardrails, Response Guidelines, Task Instructions) .AI Evy
03/05/2026, 8:10 PMAI Evy
03/05/2026, 8:10 PM