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Wrong version reverted in Agent Transfer
# ❓・bug-report
m
I am trying to set an agent transfer, when I select the latest version of the other agent from the dropdown and save it, it automatically reverts back to version 0 after some time magically. https://cdn.discordapp.com/attachments/1478502324107345990/1478502324975697971/image.png?ex=69a8a217&is=69a75097&hm=24f413aae7eae323d0206daa1a25e6c39ce9c62e5c2da1dfbbc98490b4a14a12&
s
Hi @Mudassar
Can you send the call id
With agent ids
m
What do you need call id with it
It does not relates to calls.
s
O Sorry
Can you provide your org id
m
are you talking about workspace id
s
Yes
m
org_c7dDOtzRfqchfAUe
s
Ok I report this issue to the team look
Hi @Mudassar what's the agent id
m
agent_a6baf336b1c2fd58b29411c7ff
It will reproduce on any of the agents.
I have tested it almost 10 times. And it is really frustating.
Look, this is another agent for our production account. I set it to the latest from dropdown. Now it is set to 0.
s
Hello @Mudassar Team wants to understand, and to confirm this is after you click update? Also, how long is "after some time magically".
m
Yes, I do update and close the window. That autosave loader runs. I wait for the loader to complete. Then go back and publish. Later on, when I need to make some changes or face some issues as the bot does not behave as intended, I go back to this screen, and the agent gets automatically set to v0, but I set it to the latest from the dropdown. I do not remember any time that how long it takes to go back to zero, but it definately go to zero if set to latest.
s
Hi @Mudassar Is it possible to share a screen recording how you do it
m
@Shehroze -Support @Retell I have uploaded it to my drive. As it may contain senstive information. It does not feels save here on discord.
s
Send it in dm
Delete from here
@Mudassar
m
ok sending
check dm @Shehroze -Support @Retell
s
Hi @Mudassar it should be fixed now
m
Yes, @Shehroze -Support @Retell it is fixed. Thank you.