Hi Retell Team, I’m experiencing an issue with my voice agent. When users say their name, the agent often does not understand it correctly. It seems like transcription does not properly capture the name. In particular: • The agent struggles with recognizing spoken names. • The transcription is often empty when a name is provided. • If the caller repeats their name, the agent still fails to capture it correctly. Could you please advise on: • How to improve name recognition accuracy? • Whether there are specific transcription settings I should adjust? • If there is a recommended best practice for collecting names (e.g., spelling confirmation, phonetic capture, slower speech handling, etc.)? For context, this is critical because the agent handles reservations, so correct name capture is very important. Thank you in advance for your support.

Hi @Matteo