### Answer Based on similar cases, here's what you can do to resolve recurring suspensions: Immediate Steps: - Email support@retellai.com with your workspace/organization ID, the signed authorization documents, and a clear explanation of your use case. [(1) ]() , [(2) ]() - Include your company name and verification that you represent the company whose brand you're authorized to use. [(1) ]() For Long-Term Resolution: In similar situations, users have had success by requesting that the support team whitelist or flag their account to prevent repeated automated suspensions after verification is complete. [(3) ]() , [(4) ]() When contacting support, you may want to specifically ask: - That your account be noted/flagged to avoid future automated suspensions for the same reason - Confirmation that your authorization documents have been reviewed and accepted Your account status showing "Verification Needed" means it's on hold pending further verification. [(1) ]() If you don't receive a response via email within 1-2 business days, following up here or reaching out to the support team directly has helped other users get faster resolution. [(4) ]()

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) [[2] Urgent: Action Required Within 48 Hours (Risk of Account Suspension) - Please Clarify Your Agent's](https://discord.com/channels/1186424376300679209/1474147884411912286) [[3] Suspended AGAIN due to high volume calls](https://discord.com/channels/1186424376300679209/1454597922472722492) [[4] Suspended for high volume calls](https://discord.com/channels/1186424376300679209/1453386058330013819) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.