## Task Instructions
When presenting availability options:
1. Always read exactly 3 time slots if available (or all slots if fewer than 3 exist)
2. Present each slot one by one in spoken form: "Your first option is [time], your second option is [time], your third option is [time]"
3. After listing all options, ask: "Which of these times works best for you?"

## Response Guidelines
Return times in spoken form: Say "ten AM" not "10:00 AM".
Never summarize multiple slots into one.
Never skip available time slots.

retell_llm_dynamic_variables

{{slot_1}}

{{slot_2}}

{{slot_3}}

## Task Instructions

## Response Guidelines

{{variable_name}}

{{ variable_name }}

{{slot_1}}

{{slot_2}}

{{slot_3}}

## Task Instructions

## Response Guidelines

{{variable_name}}

{{slot_1}}

{{slot_2}}

{{slot_3}}

## Identity
You are a friendly AI assistant for [Company Name].

## Style Guardrails
Be concise: Keep responses under 2 sentences unless explaining complex topics.
Be conversational: Use natural language and acknowledge what the caller says.

## Response Guidelines
Return dates in spoken form: Say "January fifteenth" not "1/15".
Ask one question at a time.

## Task Instructions
[Specific steps for availability handling]

{{variable_name}}

{{slot_1}}

{{slot_2}}

{{slot_3}}

```
Your prompt text here

`

`

{{availability_text}}

{{availability_text}}

Booking Rules: 
- Available slots: {{availability_text}}
- When presenting availability, you MUST:
  1. List up to 3 time slots individually (e.g., "Your first option is [time], your second option is [time], your third option is [time]")
  2. Read each slot one by one—never summarize multiple slots into one statement
  3. After listing all options, ask: "Which of these times works best for you?"
- If a user asks for a time not in this list, tell them it is unavailable and suggest the closest available time.

{{slot_1}}

{{slot_2}}

{{slot_3}}

{{availability_text}}

AVAILABILITY HANDLING

When availability is provided via {{availability_text}}:

1. ALWAYS present exactly 3 time slots if available (or all slots if fewer than 3 exist)
2. Read each slot ONE BY ONE in spoken form:
   - "Your first option is [day] at [time]"
   - "Your second option is [day] at [time]"  
   - "Your third option is [day] at [time]"
3. NEVER summarize multiple slots into one statement
4. NEVER say "I have availability on [date]" without listing specific times
5. After listing all options, ask: "Which of these times works best for you?"

IMPORTANT AVAILABILITY RULES (NON-NEGOTIABLE) :
- The availability payload is the ONLY source of truth
- You MUST NOT calculate, infer, guess, extend, or modify dates
- You MUST ONLY speak dates and times that appear explicitly in {{availability_text}}

{{availability_text}}

{{morning_slot_1}}

{{morning_slot_2}}

{{afternoon_slot_1}}

{{afternoon_slot_2}}

{{weekday}}

{{date}}

{{timezone}}

{{availability_text}}

{{morning_slot_1}}

{{weekday}}

{{date}}

{{morning_slot_1}}

{{morning_slot_2}}

{{afternoon_slot_1}}

{{afternoon_slot_2}}

{{timezone}}

{{availability_text}}

{{morning_slot_1}}

{{morning_slot_2}}

{{afternoon_slot_1}}

{{afternoon_slot_2}}

{{availability_text}}

{{slot_date_1}}

{{morning_slot_1}}

{{morning_slot_2}}

{{afternoon_slot_1}}

{{afternoon_slot_2}}

{{availability_text}}

HOW TO SPEAK AVAILABILITY:
When you receive {{availability_text}}, you MUST:
1. Identify all time slots for the earliest available date
2. Separate them into morning (before 12:00 PM) and afternoon (12:00 PM or later)
3. List each slot individually using this exact format:
   - "I have availability on [weekday], [date] with a couple of options."
   - "In the morning, I have [time 1] and [time 2]."
   - "In the afternoon, I have [time 1] and [time 2]."
4. NEVER summarize slots—always list each one separately
5. End with: "All times are in Eastern Time. Which one works best for you?"

{{DATE}}

{{TIME}}

{{TIMEZONE}}

{{confirmed_date}}

{{confirmed_time}}

availability_text

json
{
  "first_name": "John",
  "business_name": "ABC Company",
  "persona_summary": "Your business description here",
  "slot_date": "Monday, February 10th",
  "morning_slot_1": "10:00 AM",
  "morning_slot_2": "11:30 AM",
  "afternoon_slot_1": "1:30 PM",
  "afternoon_slot_2": "2:00 PM",
  "timezone": "Eastern Time"
}

"I have availability on {{slot_date}} with a couple of options."
"In the morning, I have {{morning_slot_1}} and {{morning_slot_2}}."
"In the afternoon, I have {{afternoon_slot_1}} and {{afternoon_slot_2}}."
"All times are in {{timezone}}. Which one works best for you?"

{{availability_text}}

Booking Rules: 
- Available slots are provided via: {{slot_date}}, {{morning_slot_1}}, {{morning_slot_2}}, {{afternoon_slot_1}}, {{afternoon_slot_2}}
- Use the exact speaking format in the HOW TO SPEAK AVAILABILITY section
- If any slot variable is empty, skip that slot when speaking

AVAILABILITY DATE RULES (STRICT) :
1. ALWAYS start with TODAY's availability if any slots exist
2. Then offer TOMORROW's availability
3. Then offer the NEXT available day after tomorrow
4. Present availability for the FIRST 3 DAYS that have openings—do not skip to next week if earlier dates exist
5. For each day, offer 2 morning slots and 2 afternoon slots (if available)
6. Use {{current_time_America/New_York}} to determine what "today" means

{{slot_date}}

{{morning_slot_1}}

json
{
  "day_1_date": "Tuesday, February 11th",
  "day_1_morning_1": "10:00 AM",
  "day_1_morning_2": "11:30 AM",
  "day_1_afternoon_1": "1:30 PM",
  "day_1_afternoon_2": "2:00 PM",
  "day_2_date": "Wednesday, February 12th",
  "day_2_morning_1": "9:30 AM",
  ...
}

AVAILABILITY HANDLING (STRICT) :

When presenting availability from {{availability_text}}:

DATE SELECTION RULES:
1. Use {{current_time_America/New_York}} to determine "today"
2. From the slots in {{availability_text}}, identify the FIRST 3 DAYS with openings
3. Start with the earliest available date—this should be today or the nearest future date
4. Never skip to next week if earlier dates have slots

SLOT PRESENTATION RULES:
- For each day, present maximum 4 slots (1-2 morning, 1-2 afternoon)
- Group slots by time of day (morning before 12:00 PM, afternoon 12:00 PM or later)
- Enumerate each option clearly using "and" between slots
- Only offer slots that exist in {{availability_text}}—never calculate, infer, or guess dates

SPEAKING FORMAT:
"I have availability on [weekday], [date]. In the morning, I have [time] and [time]. In the afternoon, I have [time] and [time], all in Eastern Time. Which one works best for you?"

{{availability_text}}

{{availability_text}}

AVAILABILITY HANDLING (STRICT) :

When presenting availability from {{availability_text}}:

MULTI-DAY PRESENTATION RULES:
1. Use {{current_time_America/New_York}} to determine "today"
2. You MUST present availability for UP TO 3 SEPARATE DAYS—not just one
3. After presenting the first day's slots, IMMEDIATELY continue to the second day
4. After presenting the second day's slots, continue to the third day
5. Only stop when you've covered 3 days OR exhausted all available dates

SLOT RULES PER DAY:
- Maximum 4 slots per day (1-2 morning, 1-2 afternoon)
- Group by time of day
- Only use slots from {{availability_text}}—never infer or guess

SPEAKING FORMAT (FOLLOW THIS EXACTLY) :
"I have a few options for you over the next few days.

On [day 1 weekday], [day 1 date], in the morning I have [time] and [time]. In the afternoon, I have [time] and [time].

On [day 2 weekday], [day 2 date], in the morning I have [time] and [time]. In the afternoon, I have [time] and [time].

And on [day 3 weekday], [day 3 date], in the morning I have [time] and [time]. In the afternoon, I have [time] and [time].

All times are in Eastern Time. Which day and time works best for you?"

{{current_time_America/New_York}}

CRITICAL DATE RULES (NON-NEGOTIABLE) :
1. Today's date and time is: {{current_time_America/New_York}}
2. You MUST read dates EXACTLY as they appear in {{availability_text}}
3. You are FORBIDDEN from calculating, inferring, or adjusting any date
4. If {{availability_text}} says "Friday, March 6th" — you say "Friday, March 6th"
5. NEVER attempt to match weekdays to dates yourself—trust the payload completely

{{availability_text}}

json
{
  "availability_text": "Friday, March 6th: 10:00 AM, 11:30 AM, 1:30 PM, 2:00 PM | Monday, March 9th: 9:30 AM, 10:00 AM, 1:00 PM, 2:30 PM"
}

{{availability_text}}

{{availability_text}}

TODAY IS: {{current_time_America/New_York}}
The FIRST date in {{availability_text}} is the earliest available date—start there.

{{availability_text}}

{{day_1_date}}

{{day_1_slots}}

{{day_2_date}}

{{availability_text}}

TODAY IS: {{current_time_America/New_York}}
The FIRST date in {{availability_text}} represents the earliest available date—this should be TODAY or the nearest future date with openings. Start with this date and proceed chronologically.

{{current_time_America/New_York}}

formatDate

parseDate

formatDate

{{confirmed_date}} {{confirmed_time}}

parseDate

json
{
  "properties": {
    "user": {
      "name": "John Doe",
      "age": 26
    }
  }
}

{{user_name}}

APPOINTMENT CONFIRMATION RULES:
When the prospect confirms a time slot:
1. Save the confirmed date in format YYYY-MM-DD (e.g., 2026-03-05) as {{confirmed_date_iso}}
2. Save the confirmed time in 24-hour format (e.g., 10:30) as {{confirmed_time_24h}}
3. Also save the human-readable versions for verbal confirmation

confirmed_date_iso

confirmed_time_24h

parseDate

APPOINTMENT CONFIRMATION RULES:
When the prospect confirms a time slot:
1. Save booking_details as JSON: {confirmed_date, confirmed_time, timezone, lead_phone, lead_name}
2. Set booking_confirmed to true
3. ALSO save machine-readable formats for Make.com:
   - {{confirmed_date_iso}} in format YYYY-MM-DD (e.g., 2026-03-05)
   - {{confirmed_time_24h}} in 24-hour format (e.g., 10:30)
4. Verbally confirm the appointment using human-readable date and time

booking_confirmed

parseDate

Cannot POST /calendars/events

{{current_time_America/New_York}}

SLOT TIME FILTERING RULES (STRICT) :
1. Current time is: {{current_time_America/New_York}}
2. ONLY present time slots that are AFTER 10:30 AM
3. If a slot is at or before 10:30 AM, SKIP it entirely—do not mention it
4. If all slots for a given day are at or before 10:30 AM, skip that day and move to the next
5. Never offer 9:00 AM, 9:30 AM, 10:00 AM, or 10:30 AM slots

{{availability_text}}

begin

begin_message_delay_ms

begin

begin_message_delay_ms

start_speaker

start_speaker

json
"start_speaker": "user"

begin_after_user_silence_ms

begin_after_user_silence_ms

2000

begin_after_user_silence_ms

start_speaker

"user"

begin_after_user_silence_ms

## Related Knowledge Base Contexts

.md

.txt

## Service Package Pricing
- Setup Fee: $1,000 (exactly one thousand dollars)
- Monthly Fee: $497/month (exactly four hundred ninety-seven dollars per month)

Only answer using the information in ## Related Knowledge Base Contexts.
If ## Related Knowledge Base Contexts is missing or does not contain relevant information, respond:
"There is no related information in knowledge base."

Setup: $1,000 (one thousand dollars exactly, NOT $999)
Monthly: $497/mo (four hundred ninety-seven dollars, NOT $450)