### Answer I don't have information in the available sources that explains why an agent would stop responding mid-call while the call remains connected, or how to diagnose this specific issue. For investigating a specific call ID like

call_d3c729a18b83f4093868bad46ae

, I recommend: 1. Check post-call analysis data - This can provide insights into what happened during the call, including call summary and transcript details [(1) ]() [(2) ]() 2. Review webhook events - The

call_ended

webhook should contain disconnection reason information that may help identify the cause [(3) ]() 3. Consider latency-related configurations - Some users have reported latency issues that can be addressed by changing to a faster LLM or TTS, or optimizing turn-taking model settings [(4) ]() For this specific call issue where you need direct support and visibility into what happened, I'd suggest reaching out through these channels: - Visit [Documentation]() - Visit [Hire certified Retell partner]() Would you like a general answer based on common causes of agent unresponsiveness, or would you prefer to contact support directly for investigation of this specific call ID?

​ To learn more, see the sources I considered: [[1] Post Call Analysis Overview](https://docs.retellai.com/features/post-call-analysis-overview) [[2] How Retell AI's Call Analysis Turns Conversations into Data | Retell AI](https://www.retellai.com/blog/post-call-analysis-transforms-conversations-into-actionable-data) [[3] Webhook](https://www.retellai.com/glossary/webhook) [[4] Performance-related configurations and noticeable latency during live calls](https://community.retellai.com/t/performance-related-configurations-and-noticeable-latency-during-live-calls/747) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer For support with your specific call ID (

call_d3c729a18b83f4093868bad46ae

) , you can reach out through these channels: - **Contact Sales/Support**: [) [(1) ]() - **Discord**: [) [(2) ]() - **GitHub**: [) When reaching out, include your call ID and details about the issue (agent stopped responding, user waited 1.5+ minutes, no errors in logs) so the team can investigate the specific call.

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Retell AI Webhooks | AI Voice Agents With Live Data | Retell AI](https://www.retellai.com/blog/retell-ai-webhooks-feature) [[2] No "call_analyzed" webhook for some disconnection reasons](https://community.retellai.com/t/no-call-analyzed-webhook-for-some-disconnection-reasons/387) ​