Jeremy
02/27/2026, 5:29 PMAI Evy
02/27/2026, 5:30 PMAI Evy
02/27/2026, 5:30 PMcall_ended or call_analyzed webhook events to capture and process user information after the call ends, even if the user hung up early. [(1) ]()
1. Use call_ended webhook — This triggers when a call completes and includes the full transcript in the payload.
2. Use call_analyzed webhook — This triggers after post-call analysis completes and includes the call_analysis object with custom_analysis_data.
You could configure Post-Call Analysis to extract the user's name, phone number, and other details from the transcript, and then receive those in the call_analyzed webhook payload.
Important note: If you have "Opt-Out of Personal and Sensitive Data Storage" enabled, post-call analysis will not run. You would need to keep that disabled, or run your own analysis on the transcript received via webhook. [(1) ]() [(2) ]()
For the specific feature of re-running extraction after call end, I'd recommend keeping an eye on the [Platform Changelogs]() for future updates. [(3) ]()AI Evy
02/27/2026, 5:30 PMAI Evy
02/27/2026, 5:30 PM