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Any update if there is a work-around, or future de...
# ❓・ai-evy-support
j
@AI Evy Any update if there is a work-around, or future development planned for this issue? Feature request: https://discord.com/channels/1186424376300679209/1462916200244842617 Sometimes users hang up early before that gets executed. If we could run the extract again after the end-call that would ensure user's information (name, phone#, etc) always gets saved to the correct variables.
a
Thanks for tagging me @Jeremy. I'll look through relevant sources and get back to you shortly.
### Answer I don't have information about updates or planned development for the specific feature request you linked. However, here's a potential workaround based on available functionality: Workaround using Webhooks + Post-Call Analysis: You can use the
call_ended
or
call_analyzed
webhook events to capture and process user information after the call ends, even if the user hung up early. [(1) ]() 1. Use
call_ended
webhook
— This triggers when a call completes and includes the full transcript in the payload. 2. Use
call_analyzed
webhook
— This triggers after post-call analysis completes and includes the
call_analysis
object with
custom_analysis_data
. You could configure Post-Call Analysis to extract the user's name, phone number, and other details from the transcript, and then receive those in the
call_analyzed
webhook payload. Important note: If you have "Opt-Out of Personal and Sensitive Data Storage" enabled, post-call analysis will not run. You would need to keep that disabled, or run your own analysis on the transcript received via webhook. [(1) ]() [(2) ]() For the specific feature of re-running extraction after call end, I'd recommend keeping an eye on the [Platform Changelogs]() for future updates. [(3) ]()
​ To learn more, see the sources I considered: [[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview) [[2] Post-Call Analysis](https://discord.com/channels/1186424376300679209/1339583616665255968) [[3] Platform Changelogs | Retell AI](https://www.retellai.com/changelog) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.