After testing my phone#'s agent all morning, there was a long period in the afternoon where there was no pickup. Just silence followed by beeping. Nothing changed between morning and afternoon in terms of config for Retell or Twilio. Retell did not log anything, but I'm attaching Twilio's log which states "no answer". Can we figure out what happened here? I definitely don't want this happening for my clients. https://cdn.discordapp.com/attachments/1476975107577745618/1476975108219339023/COULDNT_CONNNECT_CALL.png?ex=69a313c2&is=69a1c242&hm=98e0c95730fc60de8ac93767b6cf605ed093799ff95b59f4fcbac0c11b788f0c&

Hi @teezecrost

For sure - thank you, @Shah - support @ Retell AI . Here are 2 files from yesterday. One shows as no answer, the other shows as Failed. https://cdn.discordapp.com/attachments/1476975107577745618/1476996516953456882/call-log-CAbdee2ba766928d1bb0aa5d331142d6ac.pcap?ex=69a327b2&is=69a1d632&hm=57895fdd5b240357099c5e3f568808700f30b5dec2419ca83e1330ec357e0626& https://cdn.discordapp.com/attachments/1476975107577745618/1476996517259907342/call-log-CA4c64e07132dbd647e85312fc784493cf.pcap?ex=69a327b2&is=69a1d632&hm=0e5d1bfbb3925b87838ed9c5cee1bd33e99fa08fc19784016527c631797cbdc9&

Hi @teezecrost both these pcaps are empty

Sorry, @Shehroze -Support @Retell - that's all it gives me when I download. Here are some PDFs of the 'detail' and 'insights' tabs if it helps, along with a description of one of the errors it was listing. https://cdn.discordapp.com/attachments/1476975107577745618/1477025756100952299/32011__Error_communicating_with_your_SIP_communications_infrastructure___Twilio.pdf?ex=69a342ee&is=69a1f16e&hm=8cd65c53915721be0a087ff650186a80e8ab88a0281e636b0a218906a98892bf& https://cdn.discordapp.com/attachments/1476975107577745618/1477025756570718219/no-answer-details-Logs___Calls___Twilio_Console.pdf?ex=69a342ee&is=69a1f16e&hm=e2923c4482acab636ff29005d4ffec50e14cb2b7c750c4d24fd9d3546555704b& https://cdn.discordapp.com/attachments/1476975107577745618/1477025757166567687/no_answer_Logs___Calls___Twilio_Console.pdf?ex=69a342ee&is=69a1f16e&hm=cd2a9c998b475c76ad2085a78c7aa532596bd9155e52a06f2341eff4a5ff193e& https://cdn.discordapp.com/attachments/1476975107577745618/1477025757715894496/failedLogs___Calls___Twilio_Console.pdf?ex=69a342ee&is=69a1f16e&hm=c4d88b5431cf7095f051ce1aa1bf7f147db45c04b8ae61430b969e04b592297f&

Hi @teezecrost This is still not helpful; you should contact to you provider's support for more detailed information. Also, you might be connecting the phone number incorrectly. Use this tutorial