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KYC Verification Failed: Government ID verificatio...
# ❓・bug-report
j
Account email: jpdanna2003@yahoo.com I've tried multiple methods including driver's license and passport. How can I verify?
s
Hi @JimmyD73
j
Hi, can you help?
s
Is it connected to any other account?
j
I don't know.
I had an old account under mylocalpropertysolution@gmail.com but wasn't able to log in - (that's the one we're discussing under a different bug report).
You said the gmail account was deleted.
s
@JimmyD73 I check with the team what they say
Hey @JimmyD73 Can you tell me your full name on the id you used to apply
j
James Peterson Danna
s
Hey @JimmyD73 , Team approved your latest kyc verification that was on jan 7 and removed the one on the deleted account, let me know if you have further issues.
j
I just attempted to make an outbound test call to my cellphone and it didn't get completed.
s
Which provider are you using
Also can you share the call id
j
Twilio
call_0d8ef55a8c6c5ebda3eaffac8e5
s
Hi @JimmyD73 When I check, it shows provider as custom telephony, so it appears to be an issue with that setup.
r
Hey im having the same problem
'Can you check if i have mine on another account somehow