The Retell Community is where innovators, call center leaders, and AI enthusiasts come together to share ideas, learn best practices, and explore the future of voice automation. Join to connect with peers, get early access to product updates, and collaborate on building human-like AI voice experiences that transform customer service.

Retell AI

Call ID: call_916006ac828942fdf619d09e2eb (PII is redacted)

We've been having intermittent issues where the agent does not transcribe the patient's DOB correctly, leading us not being able to find them in our system. Is there anyway to fix this?

4.1, and Azure for transcription <@1405365110880338062>

Switch transcription mode to Optimize for Accuracy and add the prompt to read back the DOB to confirm