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Retell AI the SAME issue happened with my client ...
# ❓・ai-evy-support
q
@AI Evy Retell AI the SAME issue happened with my client account AGAIN. I've sent in all the documents (business insurance, tax receipts, business license, etc.) And your whitelisting system glitched out again!! @Shah - support @ Retell AI AI can you please check emails from carlos@rankunlimitedseo.com ASAP? We have several clients with you guys, I've sent in ALL the documents you need to prove the legitimacy of the business, we're calling existing customers, the information is being forwarded to their OFFICE to finalize bookings, tax receipts, certificates of insurance etc. ALL included. I know your support is slow but this CAN'T take days to verify, especially when it's happening for the 2ND TIME, AFTER whitelisting. We have several clients with you guys, and we're already having to pause/cancel service because of this !!! Is there a direct, faster more premium way to reach your support so we fix this error?
a
Thanks for tagging me @Qcumbers | CC. I'll look through relevant sources and get back to you shortly.
### Answer I understand your frustration with the recurring whitelisting issue and the urgency of your situation. Unfortunately, I don't have the ability to check emails or escalate specific account issues directly. For faster, priority support access, Retell AI does offer a priority support tier for enterprise customers. [(1) ]() To get priority access and faster resolution for your account issues, you can: - Contact the enterprise sales team directly at: [) - Reach out to certified Retell partners who specialize in implementation support: [Hire certified Retell partner]() Given that you have multiple clients and this is a recurring issue affecting your business operations, the enterprise plan may provide the dedicated support channel you need.
​ To learn more, see the sources I considered: [[1] Priority Support](https://discord.com/channels/1186424376300679209/1347511102505746452) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.