out_of_office

json
{
  "call_inbound": {
    "dynamic_variables": {
      "out_of_office": "true"
    }
  }
}

{{out_of_office}}

If {{out_of_office}} is "true", say: "Thank you for calling. Our office is currently closed. Please call back during business hours." Do not deviate from this message and end the call politely.

If {{out_of_office}} is "false", proceed with normal conversation...

"true"

true

{{out_of_office}} = "true"

intro

You are a helpful assistant for [Your Company Name].

{{intro}}

If {{intro}} appears with curly braces (meaning no custom intro was provided) , greet the caller with: "Hello, thank you for calling [Your Company Name]. How can I help you today?"

If {{out_of_office}} is "true":
- Deliver only the message in {{intro}}
- Do not engage in any other conversation
- Politely end the call after delivering the message
- Do not answer questions or provide additional information

If {{out_of_office}} is "false" or not set:
- Proceed with normal conversation
- [Add your regular agent instructions here]

{{intro}}

{{intro}}

{{intro}}

intro

"intro": "Thank you for calling. Our office is currently closed. Please call back during business hours. Goodbye."

"intro": "Hello, thank you for calling [Company Name]. How can I help you today?"

If {{out_of_office}} is "true":
- Do not engage in any other conversation after the greeting
- Politely end the call immediately
- Do not answer questions

If {{out_of_office}} is "false":
- Proceed with normal conversation

{{out_of_office}} == "true"

end_call

## Response Guidelines

- Before every response, check if {{out_of_office}} is "true".
- If {{out_of_office}} == "true":
  - Say exactly: "Hello, you've reached [AGENT] at [COMPANY NAME]. Thank you for your call! We're currently closed, our operating hours are Monday to Friday, from 9 AM to 6 PM. Please call us back during these hours, and we'll be happy to assist you."
  - Immediately call the function: end_call

end_call

{{out_of_office}} == "true"

{{intro}}

{{should_end_call}}

json
{
  "call_inbound": {
    "dynamic_variables": {
      "intro": "Merry Christmas! Our office is closed for the holidays...",
      "should_end_call": "true"
    }
  }
}

## Response Guidelines

- Before every response, check if {{should_end_call}} is "true".
- If {{should_end_call}} == "true":
  - The greeting in {{intro}} has already been spoken.
  - Immediately call the function: end_call
  - Do not respond to anything the user says.
  - Do not generate additional responses.

- If {{should_end_call}} is "false" or appears with curly braces:
  - Proceed with normal conversation.
  - [Your regular agent instructions here]

end_call

{{should_end_call}} == "true"

json
{
  "call_inbound": {
    "dynamic_variables": {
      "intro": "Merry Christmas! Our office is closed for the holidays. Please call back after December 26th.",
      "should_end_call": "true"
    }
  }
}

{{intro}}

## Identity
You are a phone assistant for [Company Name].

## Style Guardrails
Be concise: Keep responses under 2 sentences.

## Response Guidelines
- If {{should_end_call}} is "true":
  - Do NOT say anything else after the greeting.
  - Immediately call the function: end_call
  - Do NOT respond to user input.
  - Do NOT generate additional responses.

- If {{should_end_call}} is "false" or appears with curly braces:
  - Proceed with normal conversation.

intro

{{intro}}

{{intro}}

## Response Guidelines

- The greeting in {{intro}} has already been spoken as the Begin Message.
- Before every response, check if {{should_end_call}} is "true".
- If {{should_end_call}} == "true":
  - Do NOT say anything else.
  - Immediately call the function: end_call
  - Do NOT respond to user input.
  - Do NOT generate additional responses.

- If {{should_end_call}} is "false" or appears with curly braces:
  - Proceed with normal conversation.
  - [Your regular agent instructions here]

{{intro}}

{{should_end_call}}

{{intro}}

{{should_end_call}} == "true"

{{intro}}

{{variable_name}}

## Response Guidelines

- First, say exactly: {{intro}}
- After speaking the intro, check if {{should_end_call}} is "true".
- If {{should_end_call}} == "true":
  - Immediately call the function: end_call
  - Do NOT respond to user input.
  - Do NOT generate additional responses.

- If {{should_end_call}} is "false" or appears with curly braces:
  - Proceed with normal conversation.

If {{intro}} appears with curly braces, use a generic greeting instead.

{{intro}}

{{intro}}

intro

should_end_call

end_call

{{out_of_office}} == "true"

{{christmas}}

{{new_years_day}}

{{out_of_office}}

{{user_id}}

{{user_id}}

{{user_id}}

If {{user_id}} appears with curly braces, the variable is not set.
Otherwise, the user has been identified.

Equation: {{user_id}} exists
Result: True if variable is set

## Response Guidelines

- If {{user_id}} appears with curly braces (meaning the variable is unset) :
  - Ask for the caller's name
  - Ask if they're calling on behalf of a pharmacy
  
- If the user asks "how does it work" at any point:
  - Provide the explanation
  - Then return to collecting their information if {{user_id}} is still unset

- If {{user_id}} has a value (no curly braces) :
  - Proceed with the identified user flow

user_name

phone_number

Text

Number

Enum

Boolean

"headache"

"John Smith"

42

98.6

"Yes"

"No"

"Maybe"

When user states his name and phone number, please extract the information by calling the `extract_user_details` function.

caller_name

is_pharmacy

When the user provides their name, extract it using the extract_user_details function.
When the user confirms whether they are calling for a pharmacy, extract that information as well.