Hi currently my team is experiencing an outage and we've submitted an outage report. Retell is generating a call id when registering a phone call which is being returned to us but it isn't being logged in the call history. We'd appreciate if yall looked into it ASAP

Hello @The Welcomer , what endpoint you are using ?

We call the registerPhoneCall method in the Node SDK to register the phone call. This is a POST operation to the '/v2/register-phone-call' endpoint

any call id ?

An example call ID in the reported workspace is call_4a7c109a64a7b22aecd951342eb

I see this call is working fine

An example call in one of our test workspaces is call_62f606b73d8c39535c75b94c6ca in workspace org_F5rC3LG6mAKQBYcj

This call was registered but never used.

Did Retell call our websocket handler after it was registered?

not sure what you mean.

From the docs: https://docs.retellai.com/api-references/llm-websocket > Retell AI will initiate this WebSocket when starting the call We expect Retell to call the websocket handler after we register the phone call with Retell, and normally it does, but for the example phone call above our server logs are showing Retell doesn't do this