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Retell AI

Hello,

We noticed that "telephony_provider_unavailable" increased drastically maybe about 30minutes ago. We also noticed that "user_hangup" become empty line no one talking, not user, not AI, dead silence. Somethings up. Please check. Org ID: org_KPZGeGnSvtl6D0ms

Example of telephony_provider_unavailable:
call_37b061a32a0467dc50d5b6583b4
call_f902b85b67823e3f3c816e0c30e

Example of user_hangup silence call:
call_40aa211efe3a92e6a53fbf25ffc
call_1078af77043e24eac151ab1afe8

P.s. we use retell telnyx numbers, not our.
https://cdn.discordapp.com/attachments/1474486701794656359/1474486702100844604/Screenshot_2026-02-20_212214.png?ex=699a0640&is=6998b4c0&hm=73c2e15f3741b571040ba152b050b72d0c5758a5f7f3aac9454459647b08d6b2&

I send your issue to team to took and come up with what they say .

I saw similar situation last week but it resolved by itself like 15mins later, this time it doesn't

Yeah, it's kinda back to normaal, not sure how long tho Thx <@1335889378517585920>  and <@605090813025976344>