K Rudy
02/19/2026, 10:40 PMAI Evy
02/19/2026, 10:40 PMAI Evy
02/19/2026, 10:40 PM{{user_number}} system dynamic variable. [(1) ]()
This variable automatically contains the user's phone number for both call directions:
- **Inbound calls**: {{user_number}} returns the from_number (the caller's number)
- **Outbound calls**: {{user_number}} returns the to_number (the number you're calling)
There are also additional phone-related system variables available:
- {{agent_number}} – the agent's phone number (to_number for inbound, from_number for outbound)
- {{direction}} – returns inbound or outbound
These are default system variables that require no configuration—they're automatically available for phone calls.AI Evy
02/19/2026, 10:40 PMAI Evy
02/19/2026, 10:40 PM