the ai agent transfer is failing. I am using a retell ai number and it does this every 20-30 calls. Transcript: agent: Butler Mortgage, how can I help you? human: Hey. Can I get a mortgage rate, please? agent: Are you an existing client with us or a new client? human: No. I'm not. agent: Okay. Please hold while I transfer you to the next available Senior Consultant. agent: The transfer did not go through. Would you like me to try transferring you again to a Senior Consultant? agent: Are you still there? Would you like me to try transferring human: Yeah. agent: you again to a Senior Consultant? human: Yeah. Yeah. agent: Okay. Please hold while I transfer you to the next available Senior Consultant. agent: The transfer still did not go through. I apologize for the inconvenience. Would you like me to try one more time or is there something else I can assist you human: Yes. agent: with? human: Yep. agent: Okay. Please hold while I transfer you to the next available Senior Consultant.

Hi @Dk

Hi!

I have send your call to the to look

any updates?

Hi @Dk The call is receiving a 603 SIP error: user_declined, which indicates that the provider or the user rejected the call.

thats not the case

@Dk can you send some other call ids