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Continous Sms Campaign approval pending
# ❓・bug-report
t
@Omar Ashraf | Community Lead@Joshua - Solutions Director @Shah - support @ Retell AI@Bing - cofounder@Retell AI I'm reaching out because I submitted to have my sms campaign approved while back but its still showing as pending. The company profile was approved and now im on a bit of a time crunch to get this done. Please help or review the sms campaign asap. Thanks in advance for your quick help! Org id - org_eFbFFSEbC8SnQtWM
s
Hi @Tom 🚀
I send this to the team to look
t
thank you
good evenig. any update here?
s
Hi @Tom 🚀 this process usually takes a while due to manual review. If it has been over 2 weeks, please let us know so we can help escalate the approval.
t
it has been 2 weeks now
s
Okay I tell the team
t
any update here?
c
has this been fixed tom
t
no im asking you guys for an update.. ive been asking since monday now
c
the internal team said they're expediting it
s
Hi @Tom 🚀 Team is investigating this and will update you as soon as we have more information
t
thank you very much
anything new?? ive been told every day now the "we will let the team know" or "looking into this" and nothing. im having to put our ads completely on hold while we keep wasting business days on this issue now. this is starting to become ridiculous... @Colin - Integrations @ Retell AI @Shah - support @ Retell AI @Bing - cofounder@Retell AI @Shehroze -Support @Retell @Retell AI SDK
c
i will notify you when the team looks at it, i got confirmation that they will
t
This is absolutely ridiculous… I just got an email after all this time vaguely saying “The campaign submission has been reviewed and it was rejected due to Disallowed Content.” And I have zero idea what needs to be fixed… so do I have to know guess what the correction is and wait another 2-3 weeks?? @Shehroze -Support @Retell @Colin - Integrations @ Retell AI @Omar Ashraf | Community Lead @Shah - support @ Retell AI @Bing - cofounder@Retell AI @Joshua - Solutions Director @Retell AI SDK
any update??
WHERE IS THE RETELL AI SUPPORT?!?!!? 🚨URGENT ive literally sent countless messages here now begging for support and getting the run around I'm reaching out because I submitted to have my sms campaign approved while back but its still showing as pending. The company profile was approved and now im on a bit of a time crunch to get this done. Please help or review the sms campaign asap. im literally getting the running from you guys and absolutely no communication other than "well let you know" than another day goes by. i need someone here to call me. this is absolutely business is being ran this way.. THIS NEEDS TO BE ADDRESSED TODAY... I just got an email after all this time vaguely saying “The campaign submission has been reviewed and it was rejected due to Disallowed Content.” And I have zero idea what needs to be fixed… so do I have to know guess what the correction is and wait another 2-3 weeks??. and now ive received 2 random additional charges with zero information as to way. ive literally been asking for updates every single day here. trying to run a business here and everything is now put on hold because of retell ai's side. i dont care about anymore "well let the team know" , "well expedite this" or anything else.. someone here needs to address this today. well be considering cosulting with legal consel if this is ignored yet again.... @Colin - Integrations @ Retell AI @Joshua - Solutions Director @Shah - support @ Retell AI @Shehroze -Support @Retell @Retell AI SDK @Omar Ashraf | Community Lead Thanks in advance for your quick help! Org id - org_eFbFFSEbC8SnQtWM
?????????????????????
Shehroze -Support @Retell
@Shehroze -Support @Retell
s
Hi @Tom 🚀 can you send the email you from which you send the documents
t
what documents? do you mean the email associated with my account
s
From which you send email to retell
t
still not understanding what your asking.. mythicmetrics@gmail.com is my email on file for my account.. ive never "emailed" documents to retell..
s
Ok @Tom 🚀 I check with team
t
thank you sir
s
Hi @Tom 🚀 I see one application was rejected. Here are the relevant Twilio links for reference: https://support.twilio.com/hc/en-us/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices? https://www.twilio.com/docs/api/errors/30897 Another application is still pending with Twilio. Regarding the charges, we can discuss them once the campaign is approved. If there are any additional charges from our side, we will address them accordingly.
The delay and decision come from Twilio, and there is little we can do to expedite the process on our end.
t
ok but was it rejected?? ive been waiting days now awaiting the specifics
s
@Tom 🚀 you can see the link
t
this literally has nothing to do with my campaign.... "The campaign cannot be approved because it has disallowed content types, such as Loan Marketing, 3rd party debt collection, gambling, sweepstakes, stock alerts, cryptocurrency, risk investments, debt reduction, credit repair, 3rd party lead generation, federally illegal substances." my campaign had nothing to do with this..... these links are irrelevant... so no one knows why my campaigns were rejected? and no one will provide an answer as to the billing is that correct? telling me to reference a help/support page tells me you have no clue either....
this is literally unbelievable...
we can discuss them once the campaign is approved - dude... at this rate... who the hell knows when it will be approved.. how about you provide an answer NOW where my money is going....
s
Hi @Tom 🚀 I have sent the information available from the Twilio dashboard in your dm. Twilio charges for each campaign submission. The review process is fully managed by Twilio.
t
i have 1 campaign??? i should be refunded for the extra charge then..
@Joshua - Solutions Director @Shehroze -Support @Retell @Colin - Integrations @ Retell AI @Shah - support @ Retell AI @Retell AI SDK @Bing - cofounder@Retell AI
@Shah - support @ Retell AI
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