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Custom voices bug
# ❓・bug-report
l
Hi, I cant add some custom voices from minimax into retell, there are some voices that work and anothers that are in minimax but dont appear in Retell. If its possible someone can check if community voices from dialects like Catalan or other can be added to Retell AI, I would much appreciate it thank you. https://cdn.discordapp.com/attachments/1473039412932640860/1473039413821968437/image.png?ex=6994c25c&is=699370dc&hm=c67aa8bafc6a15611ee0d01493d7243f50569d0dbd163b6ae4e4888b77191e1b&
s
Hi @Lzno
It was a bug but It should be back to normal now
Anything let me know thanks
It appears others voices but not the catalan one I dont know why :/
s
Can you share your org id
l
Yes one sec
org_qpRwDq7mSGke9kVp
Anything let me know Shehroze thank you
s
Ok I have reported your issue to the team
l
Thank you, blessings
any update let me know thanks
do we have any advances?
only Catalan doesnt work
🙏
s
Hi @Lzno the team has escalated this issue to minimax team
l
Thank you Shehroze! I appreciate your help
Anything let me know if it gets fixed..
Hi @Shehroze -Support @Retell could you contact again Minimax if its possible? it still not fixed and I have couple of clients that want to use that voice so we are all basically losing money
Anything let me know thank you very much
s
Hi @Lzno I check with the team again on this
s
Hi @Lzno It seems like these voices are available to search on dashboard, but you do not expose it via API, so unfortunately we can't do anything in this case.In the meantime, you can generating a couple minutes of audio using that voice on MiniMax's website, then cloning it on our dashboard. We've seen pretty good results with that.
l
Okey thank you will try, but please let them know it doesnt make sense,like why alll the other voices work, english, chinese, spanish, italian, but the one in catalan that i need they dont want to integrate to retell ai
Like if this aint bad luck I dont know what it is
Okey will try to clone, and congrats on making your own voices it would be much better to have nice and decent spanish and catalan voices directly on retell