Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer I don't have specific documentation on account recovery for lost phone numbers. However, based on similar account access issues, you'll need to contact the Retell AI support team directly for manual verification and account recovery. Recommended steps: 1. Email support@retellai.com with your account details (email address associated with the account, workspace ID if known) [(1) ]() 2. Explain that you've lost access to your linked phone number and cannot receive verification codes 3. Be prepared to provide identity verification—in similar cases, the team has requested business documentation or identity verification to restore access The support team has backend access to help resolve account access issues that can't be fixed through standard verification methods. [(2) ]()

​ To learn more, see the sources I considered: [[1] I’m unable to complete SMS verification for my account.](https://discord.com/channels/1186424376300679209/1466896338326130943) [[2] Payment authentication failing – workspace deactivated](https://community.retellai.com/t/payment-authentication-failing-workspace-deactivated/708) ​