Hey everyone, I am fairly new to retell ai and switched over from synthflow.
I am having an issue where when I import my own sip trunk from either twillio or telnyx an inbound ai agent to a call transfer fails if i have the setting as "users number" for displayed caller id. How can I by pass this? It works fine on a twilio number purchased from retell but not from a external sip trunk twilio or retell account.
Would really appreciate if someone can reach out to help me or even a quick fix here in the chat.