### Answer This situation—where a call shows as "ongoing" in the Retell dashboard but has already completed in Twilio—indicates a synchronization issue between your telephony provider and Retell. Based on the available documentation, the [Update Call API]() allows you to update certain call metadata (like

metadata

,

data_storage_setting

,

override_dynamic_variables

, and

custom_attributes

) , but it does not provide the ability to manually change the

call_status

field. [(1) ]() What you can try: 1. Wait for automatic resolution – Sometimes there can be a delay in status synchronization. The call may eventually update to "ended" status. 2. Check webhooks – Verify if a

call_ended

webhook was triggered for this call. The webhook should fire when the call completes. [(2) ]() 3. Contact support – Since there's no documented way to manually force a call status change or delete a stuck call, this appears to be a platform-level issue that requires direct support intervention. For direct assistance with this specific stuck call, you can: - Visit [Documentation]() - Visit [Hire certified Retell partner]() Would you like me to provide a general answer based on my knowledge instead?

​ To learn more, see the sources I considered: [[1] Update Call](https://docs.retellai.com/api-references/update-call) [[2] Webhook Overview](https://docs.retellai.com/features/webhook-overview) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.