Hi Retell Support Team, I am experiencing a critical issue with the call_transfer (Warm Transfer) flow where the outbound transfer leg persists even after the caller (User) has hung up. This is resulting in "Ghost Calls" to our staff. The Scenario: Main Agent initiates a Warm Transfer to a Human Representative. While the transfer is ringing (or connecting), the User hangs up (Leg A disconnects). The Issue: The Agent continues to ring the Human Representative (Leg B). The Human Rep answers the call. The Transfer Agent is active but goes silent or unresponsive because the User is no longer there to be connected. The Evidence (Logs): Main Call ID (User Leg): call_e15b29aee3aeb034f4a566b12f2 Warm Transfer Call ID (Outbound Leg): call_0edeb5296493f2bc929bdcee Impact: Our Nursing and HR teams are answering calls from the AI, only to find dead air or a confused Agent. This is wasting staff time and billing for unnecessary minutes. Request: Please investigate why the Outbound Transfer Leg is not terminating immediately upon the Inbound User Leg's disconnection. We need a configuration change or a fix to ensure that if the User hangs up, the Transfer attempt is aborted instantly. We are using a Single Prompt setup for the Main Agent and a separate Single Prompt for the Transfer Agent. Looking forward to your fix. Thanks

Hi @Vako-SV

@Shehroze -Support @Retell okey thank you - its an urgent case please

Hi @Vako-SV The issue has been escalated

@Shehroze -Support @Retell is there any updates? it will cost me clients guys