### Answer I don't have direct access to your account or the ability to restore agents, but I can share some relevant context. A similar issue has been reported where agents disappeared from the dashboard unexpectedly. [(1) ]() In that case, when the Retell team investigated, the agent could not be found in their database—which typically indicates the agent was deleted. The recommendation was to check with your team to confirm whether anyone may have deleted the agents. Recommended next steps: 1. Verify with your team whether anyone might have deleted the agents (intentionally or accidentally) . 2. Check if the agents are still functional by testing their agent IDs via API calls—if they still work, they may exist but not display in the UI. 3. Contact Retell support directly with your agent IDs so they can investigate whether the agents exist in their database. If you have the agent IDs from previous call/chat logs, providing those to the Retell team will help them investigate further. Check out these potentially useful sources: [Update Voice Agent]() , [Documentation]() , [Hire certified Retell partner]() Would you like me to provide a general answer on how to retrieve agent information via the API?

​ To learn more, see the sources I considered: [[1] Missing Agents in the Dashboard](https://discord.com/channels/1186424376300679209/1458356963015393440) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

@AI Evy How do I contact support? I have the agent IDs

### Answer You can contact Retell support through a few channels: - **Bug Report Channel**: You can create a ticket in the #❓・bug-report channel here on Discord. [(1) ]() - **Email**: You can reach out via email—include your agent IDs and organization ID for faster resolution. [(2) ]() - **Direct Support Request**: When reporting, provide your agent IDs and organization ID so the team can investigate. Based on a similar case, the support team may ask you for details like when the deletion occurred and your organization ID to help track down the issue. Since you already have your agent IDs ready, include those in your support request along with any relevant timestamps.

​ To learn more, see the sources I considered: [[1] Discord message from @sherlocked221_b on 2026-01-27](https://discord.com/channels/1186424376300679209/1186462578310910112/1465739922777575485) [[2] My AI Calling Agents Got Deleted Its Was Connected To my WorkFlow](https://discord.com/channels/1186424376300679209/1394942292728610816) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer I don't have the specific support email address in my available sources. Your best options to reach Retell support are: - Create a ticket in the #❓・bug-report channel here on Discord [(1) ]() - Send a DM to a Retell support team member on Discord (such as @0mar Ashraf -Support @ Retell AI) When you reach out, include your agent IDs and organization ID for faster investigation. Check out these potentially useful sources: [Documentation]() , [Hire certified Retell partner]() Would you like me to try to provide a general answer instead?

​ To learn more, see the sources I considered: [[1] Discord message from @sherlocked221_b on 2026-01-27](https://discord.com/channels/1186424376300679209/1186462578310910112/1465739922777575485) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.