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, getting this message - "Custom STT provider 'dee...
# ❓・ai-evy-support
a
Thanks for tagging me @13luKnight. I'll look through relevant sources and get back to you shortly.
### Answer This error indicates that when using a custom STT configuration with Deepgram as the provider, the specific language you've selected for your agent isn't supported by that custom setup. [(1) ]() [(2) ]() [(3) ]() [(4) ]() When you set
stt_mode
to
custom
, you must provide a
custom_stt_config
object specifying the provider (e.g.,
"deepgram"
or
"azure"
) . However, not all custom STT providers support all the languages available in Retell's default
fast
or
accurate
modes. To resolve this, you have a few options: 1. **Switch to a supported STT mode**: Change
stt_mode
from
"custom"
to either
"fast"
or
"accurate"
, which have broader language support. 2. **Change the language**: If you need to use Deepgram specifically, select a language that Deepgram supports for your custom configuration. 3. **Use a different custom provider**: If Azure supports your required language, you could switch the custom STT provider to
"azure"
. The
language
setting specifies what language the speech recognition operates in (e.g.,
en-US
,
zh-CN
,
pt-PT
) , and this must be compatible with your chosen STT provider.
​ To learn more, see the sources I considered: [[1] Get Agent Versions](https://docs.retellai.com/api-references/get-agent-versions) [[2] Update Voice Agent](https://docs.retellai.com/api-references/update-agent) [[3] Create Voice Agent](https://docs.retellai.com/api-references/create-agent) [[4] Get Voice Agent](https://docs.retellai.com/api-references/get-agent) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.