- Can I configure multiple transfer numbers (for ...
# 💬・generalh
Hil
02/13/2026, 10:07 AM@AI Evy @Omar Ashraf | Community Lead @Colin - Integrations @ Retell AI @Bing - cofounder@Retell AI
- Can I configure multiple transfer numbers (for example, 2 or more)? Can my agent transfer more than two numbers?
- Can the AI transfer calls to a specific person/number based on user intent (e.g., “I want to talk to John” → transfer only to John’s number)?
- If that specific person/number is busy, can the call be routed to an alternate number automatically?
- If multiple callers request a human at the same time, can they all be transferred simultaneously to different agents/numbers?
- Is there any limit on the number of transfer numbers I can add or use concurrently?
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AI Evy
02/13/2026, 10:07 AMThanks for tagging me @Hil. I'll look through relevant sources and get back to you shortly.
AI Evy
02/13/2026, 10:07 AM### Answer
Here's what I can confirm from the available sources:
Multiple Transfer Numbers & Intent-Based Routing
Yes, you can configure multiple transfer numbers and route calls based on user intent. The recommended approach is to use intent-based routing with a dynamic lookup (e.g., a database, CRM, or webhook) . [(1) ]() The agent detects the caller's request (department, location, issue) and then transfers the call to the correct number without hardcoding all numbers in the prompt.
You can also use dynamic variables that get substituted at runtime for the transfer number. [(2) ]()
Example Setup:
Using n8n with a Google Sheet (or DB) as the lookup table works well—Retell calls a dynamic function, passes the detected intent/name, the webhook looks up the associated number, and returns it for the transfer. [(1) ]()
Busy Number / Alternate Routing
The sources do not explicitly document automatic failover to an alternate number if the first transfer destination is busy. You would need to handle this logic via your webhook/function calling setup.
Simultaneous Transfers for Multiple Callers
Each call is independent, so multiple callers can be transferred simultaneously to different agents/numbers. The sources mention that transfers require 2 concurrent calls per transfer. [(3) ]()
Limits on Transfer Numbers
The sources do not specify a hard limit on the number of transfer numbers you can configure or use concurrently. The practical limit would depend on your telephony provider's concurrency capabilities
AI Evy
02/13/2026, 10:07 AM
To learn more, see the sources I considered:
[[1] Discord message from @dennis_71970 on 2026-01-14](https://discord.com/channels/1186424376300679209/1186462578310910112/1461035697686315091)
[[2] Transfer call](https://docs.retellai.com/build/single-multi-prompt/transfer-call)
[[3] Solved, call transfers are now routing my calls to extensions](https://community.retellai.com/t/solved-call-transfers-are-now-routing-my-calls-to-extensions/723)
AI Evy
02/13/2026, 10:07 AMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.