### Answer Your organization has been manually blocked by an administrator, which is why Number Testing is unavailable. This type of block typically occurs due to potential Terms of Service violations or compliance concerns. To resolve this, you should: 1. Email support@retellai.com directly to inquire about why your organization was blocked and what documentation or steps are needed to restore access. [(1) ]() 2. If you believe the block was related to compliance or authorization concerns, be prepared to provide documentation proving you are authorized to operate your use case (similar to how other users have resolved compliance-related account issues) . [(2) ]() Based on community discussions, when accounts are flagged for potential TOS violations, users have successfully resolved issues by emailing support with proper documentation to verify their authorization and legitimacy. Check out these potentially useful sources: - [Retell AI Trust Center]() - [Documentation]() - [Hire certified Retell partner]() Would you like a general answer about account blocks, or do you have additional context about why the block may have occurred?

​ To learn more, see the sources I considered: [[1] Health Care Use Case](https://community.retellai.com/t/health-care-use-case/746) [[2] Email Reference – Retell Compliance Inquiry](https://discord.com/channels/1186424376300679209/1470921536562266435) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.