https://retellai.com/?utm_source=discord&utm_medium=seo logo
is there a way to isolate background voice or othe...
# ❓・ai-evy-support
j
@AI Evy is there a way to isolate background voice or other speakers from the user side?
a
Thanks for tagging me @Jake Concha. I'll look through relevant sources and get back to you shortly.
### Answer Yes, Retell AI offers a denoising mode specifically designed to remove background speech from the user's audio. [(1) ]() ## Denoising Modes You have two options: - Remove noise (default) – Removes background noise with nearly no distortion to the waveform and no impact on speech-to-text accuracy, but cannot remove loud background speech. - Remove noise + background speech – A more aggressive mode that removes both background noise and background speech. This may distort the waveform and can result in lower speech-to-text accuracy in certain cases. This option incurs a $0.005/min surcharge. If your use cases typically have loud background speech (like a TV or other speakers nearby) , try the
remove noise + background speech
mode. ## Additional Tuning You can also lower the interruption sensitivity setting to make the agent more resilient to background speech. Setting it lower (e.g., 0.8) helps reduce false interruptions from other voices. The
denoising_mode
parameter can be set via the API with these options:
none
,
noise-cancellation
, or
noise-and-background-speech-cancellation
. [(2) ]()
​ To learn more, see the sources I considered: [[1] Handle background speech & noise](https://docs.retellai.com/build/handle-background-noise) [[2] Update Voice Agent](https://docs.retellai.com/api-references/update-agent) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.